MPLDE: MORE POLITE, LESS DIRECT ENGLISH! * a second nature course

ADVISED LENGTH OF EACH COURSE: A short course of 6 lessons of 3 hours, once a week (Total 18 hours) plus availability of an advice service during course by ‘phone and email.

Home study should be considered as an integral part of the course and take on average 2-3 hours per week.

Maximum group size: 12

Worried that you or your staff sound rude? …..The cure is simple and not so painful as lost business! (Can be purely conversational, emails/formal letters or a mix of all).

We cover telephone calls, meetings, conversations, emails and letters!! Everything is practised in interactive role-plays.

Participants will learn:

How to open conversations and make polite conversation
How to end conversations and thank
How to adapt grammar to sound less direct
To choose the correct words for every situation.
How to say ‘NO’ politely !

In addition specific exercises to improve use of the voice by varying the tone and intonation will also increase the possibility of a customer friendly approach in all situations!

Follow our instructions and ease your way ahead of the competition!