TELEPHONE ENGLISH * a second nature course

2 courses at A2 and B1+ level

ADVISED LENGTH OF EACH COURSE: each course 4 lessons, one lesson per week, each lesson 6 hours (24 hours) + availability of an advice service during course by ‘phone and email.

Home study should be considered as an integral part of the course and take on average 2-3 hours per week.

Maximum group size: 9

An attractive and worthwhile course for switchboard operators, receptionists, secretaries and all who lack confidence on the phone.

Naturally this course is highly interactive and involves a great deal of role-playing.
Gradually, via the varied and enjoyable role-plays and discussion activities, your selfconfidence will be built up and talking English will become second nature.

Course contents include:

Receiving and making calls
Greeting
Asking who’s calling
Asking for someone
Holding
Connecting
Giving reasons
Taking messages
Dealing with a poor line or unclear speakers
Spelling
Leaving messages
Offering assistance and alternatives
Making and changing arrangements and appointments
General conversation and discussion skills